Frequently Asked Questions
1. What time does the store operate ?
Zaks physical store operates from 10 AM To 7:30 PM from Saturday to Thursday. Online store operates 24/7 Yearly. Parents could also call 800 ZAKS (9257) and receive information on store timing, pricing, compulsory uniform list etc. Additionally you can also view the information at school listing pages.
2. Is there any refund or exchange policy ?
We offer refund for the purchased goods, please read our refund policy here.
3. How can I pay online for the purchased item ?
If you choose a direct payment gateway to complete your purchase, the payment is processed by Payfort. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. We accept payments online using Visa and Master Card credit/debit card in AED.
4. Is your website secured ?
Our entire website is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
5. How do I order the proper size ?
Please see the size chart here
6. Is there any compulsory uniform list & How many item is enough for my kid ?
Some school have made it mandatory to buy certain items that is required for school use. We have specific listing for all the schools and you can view the information by visiting the school listing pages. We recommend a minimum of 3 to 4 tops and 3 bottoms per season, 2 sets of PE wear, 2 ties, 1 sweater, 1 back packs two pairs of the regular and PE socks, 1 belt and a pair each of formal and sports shoes.
7. When do you deliver my orders ?
All goods in stock will be dispatched within 2 – 5 working days from the time the payment is received.
8. Can I pre-order an item is currently out of stock ?
Yes, You can pre-order out of stock items at our online store. Whenever the stock is available, goods are dispatched to your registered address.
9. Is there any shipping charges for returning the item ?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
10. What if the student requires a special size not offered in the range ?
For children requiring special sizes or customized uniforms, we offer made to measure services. You can request an appointment by calling 800 ZAKS or sending an email to email@example.com. Our tailors will take measurements of your child and will help you complete your order. Made to measure orders take at-least 3 weeks to complete and time varies during school season time.