Return & Refund Policy

Return & Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards
* Product purchased with Loyalty points
* Personal care items

To complete your return, we require a receipt or proof of purchase.

Item can also be exchanged at any of our physical store which is found at the contact us page.

Cancellation

You can cancel online orders by sending an email to info@zaksstore.com. If the goods are already dispatched at the time of cancellation no refunds are issued.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@zaksstore.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective/damaged or incorrect size for uniforms.  If you need to exchange it for the same item, send us an email at info@zaksstore.com and send your item to: Office # 607,  1 Lake Plaza, JLT, , Dubai, , United Arab Emirates.

Shipping

To return your product, you should mail your product to: Office # 607,  1 Lake Plaza, JLT, P.O. Box: 74984, Dubai, United Arab Emirates.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.