Exchange, Return & Refund Policy (Online Shop)

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards
* Product purchased with Loyalty points
* Personal care items

To complete your return, we require a receipt or proof of purchase.


You can cancel online orders by sending an email to If the goods are already dispatched at the time of cancellation no refunds are issued.

Refunds (if applicable)

For refunds, return the relevant products to the designated retail store within 14 days in the same condition as supplied, in their original packaging. You will be responsible for paying for your shipping costs for returning your item by courier. You can also visit the designated retail store and return the items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, don’t hesitate to get in touch with us at

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective/damaged.  If you need to exchange it for the same item, send us an email at

Please Note: We honour the orders as received and can only send the ordered items online.

Exchange, Alterations and Made to measure service requests can be made at the retail store.

Exchanges for school uniforms can only be conducted at the relevant retail store that sells uniforms for the specific school. The eCommerce portal of the school provides information about the location of the uniform store.

Return/Exchange requests via Courier service (paid service):

If you prefer the convenience of a courier exchange, please follow the steps outlined below:

1. Place a new order for the correct item you wish to receive. Please be informed in order to ship the goods, we need to have a valid order.

2. For items you wish to return, we will arrange for a courier pick-up. Please note that a courier pick-up fee will apply, and you will be advised of the exact amount. This courier fee can be paid in cash or deducted from the online order value.

3. Upon receiving the returned items, we will initiate the online refund process for the returned items. Please be informed that courier charges are non-refundable.


The items being returned to us must be associated with the online order and must be in their original condition, with all tags intact.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you use our courier service for returning the items, an additional charge will be applied. Requests for exchanges to be returned through courier will include back-and-forth courier fees.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you wish to proceed, kindly send an email to


Usually, for the first year, we encourage all parents to visit the store for the uniform requirements, as its important parents get acquainted with our size range the first year around. There have been numerous instances in the past where parents ordered the first time around and had to go through multiple size changes, as they were not able to understand our present size range.



We will gladly offer an exchange on any uniform merchandise within a period of 14 days, from the date of purchase.

For exchange, along with original invoice as proof of purchase, merchandise should be unused & it needs to be in its original condition.

For hygienic reasons, we will not exchange socks, swimming costumes once the original packing are removed.

Strictly no exchange will be entertained on merchandise that are specially made to order or where any alterations have been done on the garment.

No cash or card refunds shall be made, however ZAKS could issue credit note as an alternative.

Damaged merchandise would only be exchanged, if the Damage is due to manufacturing or due to quality issues & the sole rights to determine the damage lies with ZAKS management.


ZAKS takes great pride in the quality and workmanship of our products. We offer one-year Limited Warranty against defects in materials (zippers, buttons, hooks) or workmanship (stitches)

For any reasons, with-in a year our merchandise is found to be faulty, then based on our evaluation and discretion, we will have the same repaired free of cost.

ZAKS one-year Limited Warranty on our merchandise does not cover damage caused by accidents, improper care, negligence, normal wear and tear (such as rips, tears, abrasions, UV degradation), or the natural breakdown of colors and materials over extended time and use.

ZAKS one-year Limited Warranty will be considered null and void, if the garment wash care instruction is not followed.

To claim the one-year Limited Warranty, proof of purchase is needed.

Zaks management reserves the right to amend this policy without prior notice.